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Broken Laptop
My laptop stopped working today.. It's no longer able to detect the AC adapter type. After spending 20 minutes in Dells online chat support, the rep determined that the issue was with the mother board and that I would need to send the unit in to be replaced. This is pretty much the same conclusion that I had come to on my own, but I have a strong feeling that this rep came to this conclusion based on luck as opposed to skill or knowledge. Here is a quick snippet from our conversation. There are a couple lines about shipping and tracking numbers that I removed, but other then that, this is word for word:
{Brendan 12:33:51 PM} will I be getting the same hard drive, complete with data, back?
{Kevin 12:35:55 PM} You need to ship the hard drive.
{Brendan 12:39:22 PM} should I be backing up data first?
{Kevin 12:39:48 PM} Not really
{Kevin 12:42:30 PM} http://support.dell.com/support/edocs/systems/ins5160/en/SM/hdd.htm#wp1084976 Click this link it has information as how to remove hard drive
{Brendan 12:43:12 PM} why am I removing the hard drive?
{Kevin 12:43:34 PM} So, that you don't loose any data on the hard drive, when you send it in for service
{Brendan 12:43:49 PM} so I'm not sending the hard drive?
{Kevin 12:44:03 PM} That's right
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